Delete your account
- Open BodySynk (the app or bodysynk.com).
- Sign in.
- Go to Settings.
- Tap Delete account.
- Confirm.
The same option works on the website at bodysynk.com, so you do not need the app installed to delete your account.
No access to your account?
Email [email protected] from the email address on the account and ask for the account to be deleted.
Delete some data only
You can delete individual entries one by one inside the app, without deleting your account. This includes lab results, medications, meals, symptoms and uploaded files.
What is deleted
- • Your profile.
- • All your health records.
- • Uploaded photos and documents.
- • Your Ask BodySynk conversations.
- • Your sign-in account.
What is kept, and why
- • Consent records — proof of what you agreed to and when, as evidence of the legal basis for processing health data.
- • Security sign-in events — pseudonymous, with the link to your account removed; kept to detect misuse.
- • Billing and tax records — only where a payment was made; kept for accounting and tax obligations.
- • Chargeback block — only if a payment was disputed; stops the account being billed again straight away.
- • AI usage counts — which feature was used and how much, never your questions or answers.
- • Closed-account record — that an account existed and was closed, with no name or contact details.
- • Family profile note — only if a family member profile existed; no name, date of birth or health data.
- • Plan change history — identifiers and dates of Free/Pro plan changes.
None of these contain health content, and each is kept only as long as needed for its purpose. Copies can persist for a limited period in our hosting provider’s encrypted platform backups until those backups age out.